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nextjuggernaut

24x7

The right price for you

Any day. Any time. Any issue. Our experts are here 24 hours a day, 7 days a week for your support.

Plan

Basic

basic

$800

Growth

growth

$1500

Enterprise

enterprise

$3000

Service-level Agreement
SLA#1 - First Response to Ticket

Within 30 minutes

Within 20 minutes

Within 10 minutes

SLA#2 - Application Availabilty

99.0%

99.0%

99.0%

SLA#3-Resolution to Issue

2 Week

1 Week

72 Hours

24x7 Support Services
Application Level Troubleshooting

Marketplace Software

Marketplace Software

Marketplace Software

Single Website Hosting

Marketplace Software

Marketplace Software

Marketplace Software

24x7 Support Dashboard

Marketplace Software

Marketplace Software

Marketplace Software

Dedicated Account Manager

Marketplace Software

Marketplace Software

Marketplace Software

Dedicated Ticketing Dashboard

Marketplace Software

Marketplace Software

Marketplace Software

Monthly Report

Marketplace Software

Marketplace Software

Marketplace Software

Website Scalability(Horizontal/Vertical)

Marketplace Software

Marketplace Software

Marketplace Software

Website High Availability

Marketplace Software

Marketplace Software

Marketplace Software

Maintenance Activity
Application Level Monitoring

Marketplace Software

Marketplace Software

Marketplace Software

Server Level Monitoring

Marketplace Software

Marketplace Software

Marketplace Software

Web server configuration tuning

Marketplace Software

Marketplace Software

Marketplace Software

Log rotation and deletion

Marketplace Software

Marketplace Software

Marketplace Software

Security patch updation

Marketplace Software

Marketplace Software

Marketplace Software

Periodic rebooting including PM2, Server and RDS

Marketplace Software

Marketplace Software

Marketplace Software

Database performance tuning

Marketplace Software

Marketplace Software

Marketplace Software

AWS cloud watch monitoring

Marketplace Software

Marketplace Software

Marketplace Software

Regular server performance checks

Marketplace Software

Marketplace Software

Marketplace Software

RDS failover setup with read replications

Marketplace Software

Marketplace Software

Marketplace Software

MongoDB Replica set configuration

Marketplace Software

Marketplace Software

Marketplace Software

Virtual private cloud configuration

Marketplace Software

Marketplace Software

Marketplace Software

Multi-AZ application configuration

Marketplace Software

Marketplace Software

Marketplace Software

FREQUENTLY ASKED QUESTIONS

What are your hours of operation?

Our helpdesk is available 24x7

What types of issues are supported?

24x7 support covers development and production issues for your product , along with other key stack components
  • Best practices to help you successfully integrate, deploy, and manage applications in the cloud
  • Troubleshooting API and SDK issues
  • Problems detected by Health Checks
  • A number of third-party applications such as OS, web servers, email, databases, and storage configuration

How are your services offered?

We provide our support via chat/email/communication tools

How long will it take to get set-up and start providing support?

We will begin our set up as soon as you select a plan. And, services will be provided as per the SLA

Will I be billed automatically every month?

Yes. We recommend a subscription method with recurring payments at the beginning of the next monthly cycle

Would I be able to cancel my subscription?

Yes. You can cancel the subscription by emailing to us at 24x7@jungleworks.com