Help Desk

Helpdesk enables you to track conversations with your customers across multiple channels in one place. With customized dashboards, analyze and review reports which will help you make the right decisions at the right time.

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Using our Helpdesk software, you can:

  • Streamline all interdepartmental conversations
  • Identify bottlenecks that delay your customer service
  • Implement intuitive chatbots that responds to frequently asked questions.

Tools We Provide:

Ticket Management

Monitor, track and prioritize workflows and tickets handled by your agents.

Multi-channel Support

Connect with customers on various platforms like email, social media websites by integrating your customers’ preferred contact method to our helpdesk software.

Knowledge Base

Create, manage and share content with customers on FAQ. Create and share content on solutions with your agents as well.

Reporting

Monitor the status of tickets assigned to your agents. Track the turnaround and resolution time of tickets. Monitor Customer Satisfaction.

Features
Issues
Warranty
Reports
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