CRM Software Can Help You Succeed You Business - Juggernaut

Your business gets a good amount of leads, understood. But, how do you manage those leads? Now give a thought to every customer interaction you make – email, phone calls, text messages, meetings, etc. Each interaction generates valuable insights for you which can help you improve relationships & reveal any hidden opportunities.

You might also make notes of the conversation in your diary or maybe stick notes. What if you need to recall or check some details of the conversation at any later date? And you better hope that you have your diary or your sticky note lying around. Else, you will have to make decisions based on guesswork and not on the actual information. 

This is where a CRM Software comes into the picture. It becomes imperative for companies to have a CRM Software that can record all the customer data. But what does CRM mean?

What is CRM?

CRM Software - Juggernaut

‘CRM’ is the acronym for ‘Customer Relationship Management’. It is a technology that is used to manage and maintain interactions with your customers and potential customers. It helps businesses foster strong customer relationships which help to improve sales and also retain customers while having quality conversations. This not only helps in increasing customer service but also increases profitability. 

You can focus on your organization’s relationships with individual people – customers, prospects, service users. Also, people often think that CRM is just for sales. But let us tell you that some of the biggest gains in profitability have been witnessed after the companies have moved beyond CRM as a sales & marketing tool and embedded them in their business. 

What is a CRM Software?

When you talk about CRM, the one thing which always pops up is that CRM is all about maintaining strong customer relationships. Now think about a digital diary that contains information about every lead, every customer, every interaction, and every deal under one roof; packing in 10x more features and enabling 10x more collaboration for your team.

This is what CRM Software does. It lets you generate reports, automate a bunch of activities and be available across devices. CRM Software is the one that allows you to not just do the sales, but also bring automation to you, let you do marketing, and help you grow your business.

It empowers your sales & marketing team to offer the customers a unique and seamless experience & build better relationships by providing a complete view of all customer interactions, keeping track of your sales, defining the different stages your prospects move through, and facilitating team collaboration.

Facts & Figures

Do you know that 91% of companies with more than 11 employees now use CRM software?

Look at this infographic to learn some important facts about CRM that your business should know.

CRM Facts Infographic - Juggernaut

Why Your Business Needs a CRM Software?

Centralizes Everything: It becomes chaotic when your customer data is spread through excel sheets, your diaries, and notes that you make during interactions with the customers. CRM software comes to the rescue when you need to collate data from various sources and make sense of it.

Channelized Communication: The marketing team is responsible for fostering the lead whereas the sales team is responsible for closing the deal. There is often a communication break between both teams which makes it difficult for them to know what the other team is doing. Thus, a CRM Software is required to contextualize the communication and create the required synergy between the two teams.

Less Time: CRM Software makes it possible to reduce your time in converting a lead as it tends to automate mundane tasks like creating contacts from signup forms and sending welcome emails to new prospects. It also minimizes the time spent in making the data entry on spreadsheets.

Increases Customer Satisfaction: When all your customer data is centralized in one place, it enables your sales team to find patterns and personalize the interactions with customers. This ensures that all your customers get a unique experience thus higher customer satisfaction. 

Measure Marketing Impact: CRM Software gives you complete reports & analytics and lets you visualize the data with the help of charts and boards. It thus assists you to make data-driven decisions by analyzing the effectiveness of the campaigns & providing high-level detailed reports. 

Things to Consider while Implementing CRM Software

Before you purchase a CRM Software, make sure you consider the following factors:

Easy-to-Use: Of the most important feature sets desired in any CRM software, ease of use tops the cake. 65% of people using CRM Software want it to be easy-to-use. Teams are often uncomfortable moving to a new technology thus make sure that your chosen CRM Software should have a clean interface and should be easy to pick up for anyone who uses it.

Scalable: CRM Software should be able to support additional modules and enable you to add custom fields & processes. You should get powerful integrations with third-party applications so that you can save your time and efforts and have an ambitious year-on-year growth target.

Customizable: Since every business is unique in its needs and processes, it becomes imperative to choose a CRM Software that offers you customizations so that these needs can be met. You should be able to customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.

Faster Import: The CRM Software that you choose should offer you faster implementation so that you can have all your data from the excel sheets into the software in no time. It must be quick and easy to execute for your team.

Automation: In order to save your time from the regular mundane tasks, CRM Software should offer you automation so that rules can be set up in order to get everything automatically done. This would lead your sales team to meet commitments on time.

Benefits of CRM Software

With the right CRM software in place, the productivity of corporate teams has been found to increase by 50% or more. See how CRM Software can benefit your business –

Boost Sales: A CRM Software helps you nurture and follow up the quality leads that you get. It helps you to identify any junk leads so that you can focus only on what matters the most. When combined with a reduced sales cycle, you can efficiently manage all your leads and close them as happy and satisfied customers in a shorter time.

Data-Driven Decisions: A CRM Software helps you visualize your data & reports through graph charts, Gantt Charts & Kanban Boards, etc. This can help you react to market trends with better decisions. You can get to know where you are performing well and where the room is for any improvement. 

Mobile Access: A CRM Software with a mobile app helps you keep your business moving from anywhere, so you can stay focused on what matters. You should be able to access accounts, update projects and quotations and quickly take care of tasks all from your phone or tablet.

Customer Satisfaction: All your customers’ inquiries can be resolved in no time with a centralized repository of their information. With a CRM Software, your team will have access to all the historical data as well as information regarding similar issues faced by others.

Higher Revenue: Since you will have a 360° view of all your customers, you’ll be able to recognize their preferences and thus can cross-sell or up-sell at the right moments, with higher success rates. This also reduces the chances of attrition.

Why Choose Juggernaut?

Juggernaut CRM Software comes with a bundle of features from Omnichannel interactions to automated daily chores and pipeline management. You get to experience our software free for 14 days before adopting it across your organization. With 24*7 live customer support, our experts are ready to help you at all times.

Omnichannel Interactions

Juggernaut makes it easy to convert all interactions into data so your sales team doesn’t have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into leads with this CRM software.

Automated Daily Chores

Reduce overhead of manual work by setting up assignment rules (such as round-robin or load balancing) to automatically distribute leads among the team. This leaves more time to respond to customers, empowering your sales team to meet commitments on time.

CRM Software Feature - Juggernaut

Lead Management

Sales executives usually work on leads by calling them, building a relationship, and sending information about products or services. It is important to manage and track these conversations — Juggernaut makes it effortless.

CRM Software Feature - Juggernaut

Campaign Efficiency

Using the Campaign Efficiency Report, you can track and analyze the results of your marketing campaigns. Analyze by market segment, geographical area, and more.

CRM Software Feature - Juggernaut

Get started with a new account in no time. Try it for 14 days. No credit card required. Close your sales faster now with our cloud-based CRM Software.

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